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"In Japan and the rest of the world, a highly trained and engaged staff turns out to be the key ingredient of any quality care environment."
"Instead of a straight line from education to work to retirement, imagine a life course with loops and curves, as phases shift back and forth, sometimes repeating or overlapping in different ways."
"Globally, we are overdue in recasting the issue of aging. World leaders need to wake up to the fact that population aging is a defining feature of life in the 21st century and develop new ways of thinking."